The Water Utility Office is responsible for the customer service function of the Water Utilities Department, including meter reading, billing, collections, and customer assistance for over 39,000 accounts. The office also oversees the water conservation education efforts of the department. The mission of the Water Utility Office is to provide excellent customer service to all city and regional customers.

Setting Up Service

What Do I Need To Provide?

  1. Completed Service Application
  2. Driver's Licence or Identification
  3. Know your Social Security Number (you do not need your card) 

Bring the above to our office at 534 Cypress Street and we will assist you!

Have questions about your Utility Service?

See our Frequently Asked Questions.

Billing Structures

Rates as of October 1, 2016

Water Charge Tier System - for more information please call 325-676-6405

Water

  • First 6,000 Gallons: $3.00 per thousand gallons
  • 7,000-15,000 Gallons: $5.15 per thousand gallons
  • Over 15,000 Gallons: $7.15 per thousand gallons
  • Customer Service Charge: Based on Meter Size*
  • O.H. Ivie Charge: $0.60 per thousand gallons

Sewer

  • First 10,000 Gallons: $1.55 per thousand gallons
  • Over 10,000 Gallons: No charge
  • Customer Service Charge: $12.00 minimum

Monthly Fees

  • Environmental Rate: $2.60 per account
    • Supports Stormwater Services & the Solid Waste Environmental Program
  • Multiple Housing Units: $2.50 for each additional living or business unit
  • Fire Line Sprinkler System: $2.00 per inch diameter of service connection

*Meter Size Charges (per month)

  • 5.8" or 3/4" : $15.25
  • 1" : $23.00
  • 1 1/2" : $42.75
  • 2" : $71.00
  • 3" : $134.00
  • 4": $201.25
  • 6" : $373.75
  • 8" : $606.75
  • 10" : $818.25

See All Rates