The Water Utility Office is responsible for the customer service function of the Water Utilities Department, including meter reading, billing, collections, and customer assistance for over 39,000 accounts. The office also oversees the water conservation education efforts of the department. The mission of the Water Utility Office is to provide excellent customer service to all city and regional customers.

Setting Up Service

What Do I Need To Provide?

  1. Completed Service Application
  2. Driver's Licence or Identification
  3. Know your Social Security Number (you do not need your card) 

Bring the above to our office at 534 Cypress Street and we will assist you!

Have questions about your Utility Service?

See our Frequently Asked Questions.


Disconnecting Service

What Do I Need To Provide?

  1. Verify the Last 4 Digits of Account Holder's Social Security Number
  2. Disconnection Date (must be a weekday, Monday - Friday)
  3. Forwarding Address for Final Bill

The above information can be provided via phone, email, or in person: 325-676-6405, water_office@abilenetx.gov, or 534 Cypress St. 79601

Additional questions?

See our Frequently Asked Questions.


Billing Structures

Rates as of October 1, 2016

Residential Water Rates - for more information please call 325-676-6405

See All Rates

Commercial Water Rates - for more information please call 325-676-6405

See All Rates

Water Charge Tier System - for more information please call 325-676-6405