FAQ

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How much does a new/transferred connection cost?

  • New Service: $25
  • Transferred Service: $17.50

The charges will appear on your first bill.

How long will it be before I get new service?

We offer "Same Day Service" for requests received by 2:00 pm always and at no extra charge!

Do I need to be there when service is connected?

It depends.

  • If your home or business already has water service, you don't need to be there.
  • However, if water is off, you must be there so that you can watch for leaks or open faucets!
  • If you're willing to risk it, you can complete the waiver form include in the application packet.

What if I have a water emergency after hours?

To report water leaks or sewer stops, call 676-6000, 24 hours a day, seven days a week. A real person will answer your call and friendly field staff will come to help.

Where can I pay my bill?

Pay Online - Click here

Bank Draft - Please complete a Bank Draft Authorization, attach a voided check, and mail it or drop it by our office at 534 Cypress St.

Bank Bill Pay - From most bank websites, payment is received within 2 business days. Contact your bank for more information.

Mail - Mail your check to:

City of Abilene
P.O. Box 3479
Abilene, TX 79604

Payment Drop Boxes

  • Corner of N. 5th and Cypress
  • South of City Hall on N. 5th

Other Convenient Payment Locations

  • Ace Cash Express
    • 3517 North 1st
    • 620 Ambler Ave
    • 3249 Ambler Ave
    • 4101 Buffalo Gap Rd

What are the current rates & service charges?

Rates as of October 1, 2016

Residential Rates - for more information please call 325-676-6405

Commercial Rates- for more information please call 325-676-6405

Water

  • First 6,000 Gallons: $3.00 per thousand gallons
  • 7,000-15,000 Gallons: $5.15 per thousand gallons
  • Over 15,000 Gallons: $7.15 per thousand gallons
  • Customer Service Charge: Based on Meter Size*
  • O.H. Ivie Charge: $0.60 per thousand gallons

Sewer

  • First 10,000 Gallons: $1.55 per thousand gallons
  • Over 10,000 Gallons: No charge
  • Customer Service Charge: $12.00 minimum

Monthly Fees

  • Environmental Rate: $2.60 per account
    • Supports Stormwater Services & the Solid Waste Environmental Program
  • Multiple Housing Units: $2.50 for each additional living or business unit
  • Fire Line Sprinkler System: $2.00 per inch diameter of service connection

*Meter Size Charges (per month)

  • 5.8" or 3/4" : $15.25
  • 1" : $23.00
  • 1 1/2" : $42.75
  • 2" : $71.00
  • 3" : $134.00
  • 4": $201.25
  • 6" : $373.75
  • 8" : $606.75
  • 10" : $818.25

Water

  • First 6,000 Gallons: $3.63 per thousand gallons
  • Over 6,000 Gallons: $5.15 per thousand gallons
  • Customer Service Charge: Based on Meter Size*
  • O.H. Ivie Charge: $0.60 per thousand gallons

Sewer

  • All Use: $1.55 per thousand gallons
  • Customer Service Charge: $12.00 minimum

Monthly Fees

  • Environmental Rate: $2.60 per account
    • Supports Stormwater Services & the Solid Waste Environmental Program
  • Multiple Housing Units: $2.50 for each additional living or business unit
  • Fire Line Sprinkler System: $2.00 per inch diameter of service connection

*Meter Size Charges (per month)

  • 5.8" or 3/4" : $15.25
  • 1" : $23.00
  • 1 1/2" : $42.75
  • 2" : $71.00
  • 3" : $134.00
  • 4": $201.25
  • 6" : $373.75
  • 8" : $606.75
  • 10" : $818.25

See All Rates

Water Charge Tier System - for more information please call 325-676-6405

How do I disconnect my water service?

What Do I Need To Provide?

  1. Verify the Account Holder Social Security Number 
  2. Disconnection Date (must be a weekday, Monday - Friday) 
  3. Forwarding Address for Final Bill

The above information can be provided via phone, email, or in person: 325-676-6405, water_office@abilenetx.gov, or 534 Cypress St. 79601