FAQs

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Pardon our mess as we add & adjust our FAQs to better serve you!
  • 9-1-1

    • Why is my address being changed?

    • Will 911 locate me if I use my cell phone?

  • Airport

    • Are there any restaurants at the Abilene Regional Airport?

    • Can I pay for my Airport parking fees with a credit card?

    • How can I make a flight reservation?

    • How early should we arrive at the Airport prior to our scheduled departure time?

    • What are the Airport's hours of operation?

    • What car rental companies are based at the Airport?

    • What charter flight companies operate at the Airport?

    • What is the cost for parking at the Airport?

    • What sort of items are prohibited in my baggage?

    • What transportation services are available in Abilene?

    • Which companies provide air cargo service from Abilene?

    • Who do I contact about advertising at the Airport?

    • Who do I contact about delayed baggage?

    • Who do I contact at the Airport about lost items?

    • Who do I contact for information about transporting pets on aircraft?

    • Who should I contact to report excessive aircraft noise?

    • Why does Abilene Regional Airport (ABI) only have one airline?

  • Animal Services

    • Are owners of aggressive breeds such as pit bulldogs required to have insurance coverage on their pet?

    • Are you a "no kill" facility?

    • Are you associated with Rescue the Animals or the Humane Society?

    • Do you euthanize animals and if so, what is the fee?

    • Do you give rabies vaccinations?

    • Do you offer pet cremations?

    • How do I report a lost pet in the City of Abilene?

    • How do I report finding someone's pet inside the city limits?

    • How long do you keep animals?

    • How much does it cost to adopt a pet?

    • How much will it cost to get my pet out of the Animal Shelter?

    • Is my pet at the Animal Shelter?

    • What are the hours for the Animal Shelter?

    • What are the intake procedures at the Abilene Animal Shelter?

    • What can I do if my neighbor's dog barks all the time?

    • When off their property, do dogs have to be on a leash?

    • Will Animal Services officers pick up a deceased animal or pet?

  • Building Inspections

    • Can I obtain a permit to do electrical work at my own house?

    • Do I need a permit to demolish interior walls, a portion of a structure, or the entire structure?

    • How can I find out if a contractor is registered with City of Abilene Building Inspections?

    • How can I get a fire Certificate of Occupancy?

    • How do I become established as a contractor in Abilene?

    • How do I establish wastewater service?

    • How do I get a service connection to a City sewer main?

    • How do I schedule an inspection?

    • How long are house plans kept on file?

    • Is a Permit Required for Construction of...

    • What are the Building Inspection hours of operation?

    • What are the steps for a fire plan review?

    • What construction codes does the City of Abilene currently use?

    • What is a construction inspection?

    • What is the cost of a building permit?

    • What will happen if work requiring a permit is performed without contractor or owner first obtaining a permit?

    • When can I talk to a City inspector?

    • When does a permit expire?

    • When is a construction permit required?

    • Which permits do I need to install a mobile home in Abilene?

    • Who do I call to have underground lines marked before I start to dig on my property?

    • Who performs inspections?

    • Why are construction permits required?

  • Cemetery

    • Am I allowed to place a grave marker on a grave?

    • Can a purchase a pre-need space?

    • Can I pay for opening and closing in advance?

    • Can I place decorations on a grave?

    • Can I plant a tree at the City Cemetery?

    • Can I put a fence or curb around a grave?

    • How can I find out if someone is buried at the City Cemetery?

    • How can I find the location of a grave?

    • How much does it cost to purchase a lot at the City Cemetery?

    • What are the visiting hours at the City Cemetery?

    • What'is the contact number and address for the City Cemetery office?

    • Where is the City Cemetery located?

  • City Council

    • Can I address the City Council on any topic of my choosing during a Council meeting?

    • How can I contact the City Council?

    • How long is the term of office for the Mayor and Council members?

    • What items are included on the City Council agenda?

    • When and where are the City Council meetings held?

  • City Secretary

    • Do I need a permit for door-to-door solicitation?

    • How do I submit a Public Information Request to the City of Abilene?

    • How do you submit an application to serve on a City board or commission?

    • What do I need to apply for a solicitation permit?

    • Where is canvassing, peddling or solicitation prohibited?

    • Who do I need to contact about permitting for my taxicab, limousine or transportation network company service?

  • Code Compliance

    • Can 18-wheelers be parked on a residential street?

    • Can I operate a business in my home?

    • Can I park a vehicle in my yard?

    • Can I post a sign on a utility pole or tree?

    • How do I report illegal dumping in rights-of-way?

    • How do I report littering?

    • What can the City do about dead or diseased trees?

    • What items cannot be stored outside?

    • Who is responsible for keeping the street and alley clean?

    • Who is responsible for trimming trees?

    • Why isn't the City doing something about a property complaint I made?

  • Communications & Media Relations

    • How can I watch city-related programs such as City Council meetings if I don't get the Abilene Television Network (Suddenlink Cable TV Channel 2) on my television?

    • How do I sign up to receive news releases from the City?

    • What is Abilene Television Network (TV Channel 2)?

    • When are Council Meetings aired on TV?

    • Where can I find a list of City phone numbers online?

    • Where can I report errors or broken links I find on the City's website?

  • Convention Center

    • How can I book an event at the Convention Center?

    • How can I get ticket information for a Convention Center event?

    • How do I get to the Convention Center from...

    • How much space is available in the Convention Center?

    • What are the Convention Center's office hours?

    • Who do I call for information regarding Convention Center conventions and events?

  • Emergency Management

    • Can I arrange to have CodeRED call my place of business?

    • Can I choose NOT to receive CodeRED messages?

    • Do I have to pay a fee for CodeRED service?

    • Do I need to re-register with CodeRED if I move to another location within Taylor County?

    • Does the City of Abilene have my phone number, or do I have to sign up to receive CodeRED emergency calls?

    • For what kinds of situations might CodeRED be used?

    • How are citizens within Taylor County notified of severe weather?

    • How can I call CodeRED back to re-listen to the recorded message if I missed hearing it earlier?

    • How can I receive notification about severe weather at work and home?

    • How do I register my storm shelter/safe room/basement?

    • How do I sign up for CodeRED?

    • How do I sign up for STEAR (State of Texas Emergency Registry)?

    • How will a call from CodeRED or CodeRED Weather Warning appear on my caller ID?

    • I live near, but not in the City of Abilene or Taylor County. Can I sign up for the City of Abilene/Taylor County CodeRED?

    • If I'm already signed up to receive CodeRED messages, do I need to opt in (sign up) for CodeRED' Weather Warning Notifications to receive warnings for my address?'

    • What is CodeRED and how is it a useful tool?

    • What storm shelter/safe room/basement locations may be registered with the City of Abilene and Taylor County?

    • Why should I register my storm shelter/safe room/basement with the City of Abilene or Taylor County?

    • Will the City of Abilene and Taylor County be using CodeRED to constantly call me?

    • Will the City use CodeRED for every weather event?

  • Engineering

    • How do I obtain a flood elevation certificate?

    • What design, detail and construction standards does the City of Abilene require for streets and alleys?

    • What do I need to do when building or repairing a driveway approach, sidewalk, curb, or making gutter repairs?

    • Will the City fix my sidewalk that is cracked?

  • Environmental Crimes

    • Can I compost my own leaves and grass clippings?

    • How can I help encourage people not to litter?

    • How can I tell if my contractor is disposing of waste properly?

    • What can I do if I see someone dumping?

    • What is littering or illegal dumping?

  • Environmental Health

    • Do I need a food permit to operate a bed and breakfast in Abilene?

    • Do I need a permit to sell baked goods at a fund-raiser in Abilene?

    • How can I report mosquito development?

    • How do I obtain a permit to operate a food establishment in Abilene?

    • How do I obtain a permit to operate a public or restricted access pool or spa in Abilene?

    • How do I report a food establishment that is not following safe food-handling practices?

    • What conditions will result in the mandatory closure of a public or restricted access pool or spa?

    • What types of swimming pools and/or spas require a permit to operate in Abilene?

    • Who do I contact about standing sewage?

    • Who do I contact if I suspect that I have become ill after eating at a food establishment?

  • Finance

    • Does the City assess a fee for returned checks?

    • How can I obtain a copy of the City's budget and audit?

    • How does the City process payments to vendors?

    • What is the City's property tax rate?

    • What is the hotel/motel occupancy tax rate in the Abilene local area?

    • What is the sales tax rate for purchases made in Abilene?

    • When is the City's fiscal year?

    • Who can I contact about a City lien on my property?

  • Fire

    • Can someone help me if I cannot afford a smoke detector for my home?

    • Does my landlord have to provide a smoke alarm for my rented residence?

    • How can I get a fire Certificate of Occupancy?

    • How can I obtain an Abilene Fire Department patch?

    • How do I get a copy of a fire report?

    • How do I get a fire permit?

    • How do I report a fire hazard?

    • How do I report someone burning trash?

    • Under which fire code does the City operate?

    • What are the steps for a fire plan review?

    • What is the City of Abilene's ISO rating?

    • What is the organizational structure of the Abilene Fire Department?

    • What should I do if I smell a natural gas leak or odor?

    • Who do I contact about an environmental survey?

  • GIS

    • What is the media output for the City's mapping products?

    • What types of mapping services does the City offer?

  • Health

    • Do I need an appointment to receive immunizations at the Health District?

    • Does the Health District accept credit or debit cards?

    • Does the Health District investigate communicable diseases?

    • Does the Health District offer HIV Testing?

    • Does the Health District provide medical care for the uninsured?

    • How can I get a certified copy of a death certificate?

    • How can I get a copy of a birth certificate?

    • How can I request corrections to a birth certificate?

    • What are the costs for medical care at the Health District?

    • What family planning services are available at the Health District?

    • Which children are eligible for medical check-ups at the Health District?

  • Human Resources

    • Do I need to fill out separate applications for each listed position?

    • Does my application stay on file for future positions?

    • How do I apply to be a Fire Fighter or Police Officer?

    • How do I file an employment application?

    • How do I make payments for Retiree Insurance Premiums?

    • How do I request employment information on City employees?

    • How will I know if a position is available?

    • How will I know if I'll be interviewed?

    • How will I know if I'm selected for a job?

    • Who do I contact about Retiree Insurance Premiums?

  • Keep Abilene Beautiful

    • Can a Keep Abilene Beautiful representative speak to our club or organization?

    • How do I contact Keep Abilene Beautiful?

    • How do I report littering?

    • If my employer, group, club, or school wants to clean up a specific area, can Keep Abilene Beautiful help us coordinate that?

    • Who do I contact to organize a neighborhood cleanup?

    • Who should I call to make a suggestion about how to beautify Abilene?

  • Legal

    • Can I distribute advertisements or flyers by placing them on cars or houses?

    • Can the City Attorney represent me if I cannot afford a lawyer?

    • Does the City Attorney handle criminal cases?

    • I think my landlord is treating me unfairly. Do I have any renter's rights?

    • What can I do if my ex-spouse/ex-boyfriend/ex-girlfriend has threatened to hurt me?

    • What do I need to do about a subpoena served by the Abilene Municipal Court?

    • Where do I find the Smoking Ordinance to see if I am in compliance?

    • Who can I contact about a City lien on my property?

  • Library

    • Can I check out materials without having my card with me?

    • Can my group, club, or business use a library meeting room?

    • Can my group, club, or daycare attend a library program?

    • Do you have programs for kids?

    • How do I get a PIN number?

    • What are the locations of the public library?

    • What are the requirements for obtaining a library card?

    • When is the Library open?

  • Municipal Court

    • Am I eligible for deferred disposition?

    • Can a parent represent his or her child in Municipal Court?

    • Can I pay my ticket online?

    • Can I take a defensive driving class for dismissal of a traffic ticket?

    • Does Municipal Court accept credit cards?

    • How can I contest a parking citation?

    • How can I contest a traffic citation?

    • How can I obtain information on a traffic citation?

    • How do I reschedule a pre-trial/trial date for Municipal Court?

    • I have been notified there is a warrant for my arrest. What should I do?

    • What are the hours of operation of Municipal Court?

    • What do I need to do about a subpoena served by the Abilene Municipal Court?

    • What is Teen Court and how does it work?

    • Where is Municipal Court located?

    • Will the Municipal Court pay a Defense Attorney to represent me?

  • Neighborhood Services

    • Are program funds for home repair available to low and moderate income homeowners?

    • Do I have to repay a deferred home repair loan?

    • How are CDBG and HOME grant funds used?

    • How are CDBG fund recipients determined?

    • How are low and moderate income individuals and households defined?

    • How can I get CDBG or HOME funds?

    • How do I apply for neighborhood housing assistance?

    • How does Neighborhood Services determine what work needs to be/can be done to my home?

    • If I get a grant from the City to help repair my home, does the City place a lien on my house equal to the grant amount?

    • Is there a program for first time home buyers?

    • What are the main requirements for CDBG or HOME funded projects?

    • What is the Community Development Block Grant (CDBG)?

    • What is the HOME Investment Partnerships Grant?

    • Which neighborhoods are eligible for home repair assistance?

    • Who is eligible and what activities are eligible for CDBG grant funding?

    • Who is eligible to receive neighborhood housing services?

  • Parks

    • Are ponies, tents, or barbecue pits allowed in City parks?

    • Does Maxwell Municipal Golf Course feature a Driving Range?

    • Does the City have any camping facilities?

    • How much does it cost to use the Everman Park, Rose Park Amphitheater or Minter Park?

    • What and where are some of the specialty facilities?

    • What are the hours at City parks?

    • What are the rules regarding dogs in the parks?

    • What is the distance of the walking tracks at City parks?

    • When does the City mow the parks?

    • Where can my sports team practice?

    • Where is the Municipal Golf Center?

  • Planning & Zoning

    • Can I run a business out of my home?

    • How close to my property line can I build a shed or other accessory building?

    • What are the rules for holding garage sales?

    • What if it is impossible for me to meet the setback requirements for my property?

    • What is a carport and do I need a Special Exception to build a carport in front of my house?

    • What is a metes and bounds description of a property?

    • What is a plat?

    • What is a property dedication?

    • What is a public right-of-way?

    • What is a replat?

    • What is a setback, and where can I find information on setbacks for my property?

    • What is a site plan?

    • What is a Special Exception, and how do I obtain one?

    • What is a Variance, and how do I obtain one?

    • What is an easement, and why is it necessary?

    • What is the "legal description" of a property?

    • What is the Board of Adjustment?

    • What is zoning overlay?

    • What is zoning?

    • What rules apply to non-conforming structures or uses?

    • When is an Itinerant Business Permit required?

    • Where can I build a fence and what other requirements apply?

    • Who is responsible for maintaining the parkway?

  • Police

    • Are traffic stops recorded?

    • Can I report minor crimes online to the Police?

    • Can I ride along with a Police Officer on patrol?

    • Does the APD have a bomb squad?

    • Does the APD have a K-9 Unit?

    • Does the APD have a SWAT team?

    • How can I get a copy of my own criminal record?

    • How can I get fingerprinted?

    • How do I become a Police Officer?

    • How do I commend an APD employee?

    • How do I complain against any employee of the APD?

    • How do I contact a specific officer or a supervisor?

    • How do I file criminal charges against another person?

    • How do I get a vehicle that has been impounded?

    • How do I obtain copies of police records or reports for non-traffic accident related events?

    • How do I obtain copies of police records or reports for traffic accident related events?

    • How do I provide information to help solve a crime?

    • How do I report a crime?

    • How do I report a drug-related offense?

    • How do I report a junked or abandoned vehicle parked on the street?

    • How do I report graffiti?

    • Is every case assigned to a detective for follow-up?

    • What are the guidelines for child safety seats?

    • What are the normal operating hours of the Police Department?

    • What do I need to do if I want to have a special event on public right-of-way?

    • What does the Child Advocacy Center do?

    • What is a street use license, and when do I need one?

    • What is Crime Stoppers and how can I give a tip?

    • When should I call 911?

    • When should I report suspicious activity?

    • Where can I responsibly dispose of excess and expired prescription and over-the-counter medications?

    • Who do I contact about a case that has been filed?

    • Who do I contact about registering my burglar alarm or if I have any other questions about the alarm?

    • Why did an officer not respond to my call immediately?

    • Will an officer be dispatched to every call for service?

  • Purchasing

    • How can I get information on bid tabs (prices)?

    • How do I bid on the City's online auction?

    • How do I get on the City's vendor list?

    • Where do I obtain information about bids?

    • Who do I contact about long-term contracts with the City?

  • Quality Control

    • Can I test my water at home?

    • Does the City Water Department perform chemical testing?

    • How do I collect water samples for chemical testing?

    • How much does water analysis cost?

    • Is it safe to drink water from a well?

    • Is the City water safe to drink?

    • What are coliforms?

    • What does the City use to disinfect drinking water?

    • What is hard water?

    • What is in City water?

    • What is turbidity?

    • What water education programs are available?

    • Why does the City put fluoride in the water?

    • Why does the drinking water sometimes taste funny?

    • Why is the City water sometimes cloudy?

  • Recreation

    • Are the tennis courts at Rose Park available to the public?

    • Are there lifeguards at Adventure Cove?

    • Are there scholarships for tennis programs?

    • Do any of the Recreation Centers offer an After-School Program?

    • Does the City offer swimming lessons?

    • Does the tennis center give private lessons?

    • How do I get information about the Festival Gardens?

    • How do I rent recreation facilities for special events?

    • How much do the City recreation center programs cost?

    • How much does it cost to rent the Rose Park Senior Activity Center?

    • I'm a senior and would like to volunteer for senior community services. Who do I call?

    • Is there an age restriction on tennis lessons?

    • Is transportation available to and from the senior citizen centers?

    • What are the admission rates for Adventure Cove aquatic center at Rose Park ?

    • What are the operating hours for City recreation centers?

    • What are the Tennis Center's hours of operation?

    • What athletic programs are available at the recreation centers?

    • What youth sports activities are available?

    • When is Adventure Cove open?

    • Where are the Recreation Centers located?

    • Where can I find information and registration forms for summer programs?

    • Where is the Tennis Center?

  • Risk Management

    • How do I file a claim against the City?

    • How do I report an accident with a City vehicle?

    • How do I report reckless driving by City employees?

  • Solid Waste Services

    • Can I dispose, discard, or dump waste on my own property?

    • How can I find out when Solid Waste Services will be in my area for bulky/brush pickup?

    • How can I get rid of automotive style batteries?

    • How can I schedule a collection of a large pile of brush or limbs?

    • How do I dispose of construction materials?

    • How do I dispose of waste motor oil?

    • How do I dispose of yard waste such as leaves, grass clippings, and tree limbs?

    • Is there a fine for dumping oil on the ground?

    • What can I do if I see someone dumping?

    • What garbage collection services are available from the City of Abilene?

    • What is the City's schedule for collecting bulky trash?

    • What items are accepted at the Environmental Recycling Center?

    • What items are accepted at the neighborhood recycle drop-offs?

    • What services are available to customers with disabilities?

    • Where can I dispose of residential bulky items and residential waste?

    • Where can I get bulk mulch?

    • Where can I get bulk wood chips?

    • Where do I report a missing or damaged refuse container?

    • Where is the local landfill?

    • Why can't I use any dumpster in the City?

  • Stormwater Services

    • Do I need a permit for power washing?

    • How do I report clogged drain inlets?

    • When will my street be swept?

    • Who cleans the drainage ditches?

    • Who do I contact about a construction site that is polluting (dirt, concrete, paint, etc.) a water body, which includes introduction of pollutants to the streets?

    • Who do I contact about grass clippings or other foreign matter that someone has put into the City's drainage system?

    • Who do I contact to report creek bed flooding?

    • Who is responsible for mowing City of Abilene maintained creeks, detention ponds and drains?

    • Who is responsible for trimming trees?

    • Who mows the drainage rights-of-way?

  • Streets

    • How do I request repairs to pavement?

    • Requesting Curb Repair to Correct Standing Water

    • What is the process to get my street repaved?

    • What should I do about rain water that collects and stands in the street or in the alley?

    • Where do I report a pothole?

    • Who is responsible for street maintenance?

    • Why are there different colored flags on my property, and what do the colors mean?

    • Will the City pick up tree limbs and trees that have fallen?

    • Will the City sand streets during icy weather?

  • Traffic Services

    • How can I get road humps installed on my street?

    • How do I report a damaged or missing traffic control sign?

    • How do I report a problem or concern about pavement markings?

    • How do I report a street light that is not working?

    • How do I report a traffic signal malfunction?

    • Is there a permit that will allow me to park my vehicle near my work site?

    • Where do I report trees causing an obstruction to vehicles?

  • Water Utilities

    • Does the City estimate my water bill between meter readings?

    • How and where can I make my water bill payments?

    • How can I dispute a charge on my water bill?

    • How do I contact customer service at the Water Utility Office?

    • How do I contact the City for emergency sewer service?

    • How do I establish wastewater service?

    • How do I make a connection to the City water lines?

    • How do I request new water service?

    • How do I request that the payment due date on my water bill be changed?

    • How do I transfer service if I'm moving from one location to another inside the City limits?

    • How does the City treat and distribute water?

    • What are some ways I can help conserve water?

    • What is the City doing to secure our future water supply?

    • What other charges appear on my water bill?

    • When can I water my yard under Year Round Water Management?

    • When does the City read my water meter?

    • Where does the City water come from?

    • Who do I call to disconnect my water service?

    • Who do I call to have underground lines marked before I start to dig on my property?

    • Who do I contact for emergency and non-emergency water service?

    • Who do I contact if I have questions about my water bill?

    • Why are fire hydrants sometimes left open?

  • Zoo

    • I found an injured or baby animal; can I bring it to the Zoo?

    • What are the times and fees for special events at the Zoo?

    • What are the Zoo entrance prices?

    • What are the Zoo's hours?