Agency Spotlight: CityLink Transit
What do they provide: 8 weekday and 6 Saturday fixed route, paratransit services, on-demand evening service Monday - Saturday
What's new: an automated voice annunciation system RFP has been released with the tentative award date of January 2021m TransLoc system and app will roll out to the public in the coming weeks, a GPS system that will allow CityLink to track buses and provide passengers accurate arrival predictions, an app that can help passengers explore transit stops and service, text messaging feature for bus arrival predictions, mobile ticketing, contactless fare system, bus shelters and other amenities to be placed in various locations, and last but certainly not least: procuring replacement cutaway buses.
To provide much safer access to the Target, VA clinic, and Goodwill area, CityLink will change routes 7 and 28 to travel on John Knox Drive instead of Ridgemont Drive. The change to routes 7 and 28 will be effective October 12, 2020.
July 13, 2020 Update
CityLink considers the health and safety of its passengers and employees as top priority and is addressed with the utmost importance.
In order to protect the well-being of passengers and our employees, CityLink continues to disinfect high touch areas inside our buses after each trip. Nightly sanitizing of all buses have been continual throughout the virus outbreak. The passenger lobby currently has some limited seating to promote social distancing. The lobby area is also disinfected several times throughout the day.
Another safety measure that has been incorporated is the installation of clear plastic curtains as a moveable barrier to reduce the risk of virus exposure within the farebox/driver area. Seating in the front priority area is not available to allow more social distancing within the bus.
CityLink continues to encourage passengers to protect themselves from germs and practice social distancing. Signs have been installed in the buses encouraging passengers to wear face coverings. Masks will continue to be distributed to passengers that want to wear them as our supply allows.
CityLink has implemented safeguards with its employees such as wearing masks and gloves plus daily temperature checks however, it will require everyone’s cooperation to limit the spread of this virus.
We realize that our passengers have travel needs within our community therefore, CityLink will continue to operate all essential transportation services as scheduled.
CityLink is the public transit system for the City of Abilene. We provide safe, reliable, and affordable transportation for the citizens of Abilene.
What We Do
- Fixed Route Service - We provide eight weekday and six Saturday fixed route routes, which are distributed geographically across the city
- Paratransit Service - We provide door-to-door ADA paratransit service
- Evening Service - We offer advanced reservation, on-demand curb to curb service after 6:15pm until 11:45pm, Monday through Saturday.
All services are provided Monday-Saturday. There is no service Sundays or on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
CityLink is proud to introduce a “Where’s My Bus?” App by TransLoc.
With this app CityLink riders will be able to:
- See scheduled arrival times
- Live tracking of vehicle location
- Pin your favorite stops
Haven’t downloaded the app yet? This newest technology also provides a number to text to find out the next me the bus will arrive, look for the signs posted at each bus stop.
How to use TransLoc
Need help installing or using TransLoc? Watch this helpful video.
Expanded On Call Area
Phone: 325-676-6287 Option 2
A new expanded on-call service zone will be available effective July 15, 2019, for eastern Abilene trips. Weekday Route 6 has the stop at the Mall of Abilene. Trips can be booked a minimum of 2 hours before and a maximum of 7 days in advance.
Travel Training Program
CityLink offers free 'travel training' for individuals who want to access the fixed-route bus system. The program also teaches individuals with disabilities and older adults how to travel independently using public transportation. This program offers three types of training tailored to meet each participant’s need:
Participants in this type of training work one-on-one with a travel trainer to practice using buses to travel to locations they visit on a regular basis.
Travel trainer provides a general introduction to bus accessibility to educate participants on how to use the CityLink services.
Group Transit Orientation
A travel trainer provides an overview of accessibility features in transit vehicles and how to plan trips, pay and travel safely in the community while using fixed-route buses.
Groups and Individuals can sign up for travel training by calling 325-676-6BUS Option 2.
West Central Texas Rides (WCTX)
WCTX Rides is a safe, dependable, cost-effective, and seamless transportation network that provides mobility, improved quality of life, and a stimulus for economic development in West Central Texas.
Plan trips using our region's transportation system for affordable, accessible, and connected transportation.
- City and Rural Rides
- Disability in Action
- Double Mountain Coach
- Private Transportation services (Greyhound, ridesharing, taxis, etc)