Municipal Billing Office (Water Utility Customer Service)

The Municipal Billing Office is located inside the Customer Service Center, located at 4595 South 1st Street.

This office is responsible for the customer service function of the Water Utilities Department, including meter reading, billing, collections, and customer assistance for over 39,000 accounts. The Office also oversees the water conservation education efforts of the department.

Customer Service Center Building
IVR - Pay by Phone

Pay By Phone

The City of Abilene gives you access to your account 24 hours a day, 365 days a year. It’s a convenient way to pay your bills on your own time - with no waiting!

  • Save postage by paying your bill by phone.
  • Access to your updated account instantly
  • Hear real-time balances, payment amounts, and due dates
  • Enter your information securely through an automated system
  • Pay by credit or debit card and now e-check

Call (325) 676-6405 to make your payment now!

Pay Online

  1. Connecting Service
  2. Disconnecting Service

Complete the Application Online

Mail In or Drop Off an Application

  1. Download & Complete the Utility Service Application (PDF)
  2. Include a copy of your Driver’s License or Identification
  3. Know your Social Security Number (you do not need your card)
  4. Mail items to PO Box 3479, Abilene, TX 79604 or leave in Drop Box located at 4595 S. 1st Street