Water Meter Replacement
The City of Abilene Water Utilities Department has initiated a project to replace its approximately 43,000 water meters. The meters will be replaced with an Advanced Metering Infrastructure (AMI) system. Once all the new meters are installed, the AMI smart water meters will be able to give customers live data access, help conservation efforts, and ensure a better water future!
The installation phase of the water meter project is estimated to be completed within 18 to 24 months from its start in fall 2019. The work to replace meters will be performed during normal working hours of 8 a.m. to 5 p.m., Monday through Friday.
For questions and concerns not addressed here, or for any incidents during your water meter replacement, please call our Water Meter Project Customer Care Hotline at 325-676-6311 or email the Water Meter Project staff.
The City of Abilene Water Utilities Department hopes to make this transition as straightforward and convenient as possible for our customers. Thank you for your cooperation and patience as we continue to work toward improving our water quality, conservation efforts, environment, and our community.
Water Usage Portal
- Thanks to our new smart meters, City water customers now have access to our new customer portal to view hourly water usage, set up alerts, and more.
- Sign up or log in at abilenetx.gov/waterusage
What to Expect During Water Meter Installation
- Pedal Valves, our contractor, will come to your residence. The installers and crew will drive trucks and wear uniforms identified with the Pedal Valves logo or "PVI". The City will also have inspectors and customer liaisons on-site to handle any issues.
- No member of our meter replacement team will ask to enter your home, request personal information, or seek payment of any kind. Please call 325-676-6311 if you incur such an incident.
- The team will replace your meter, which will take between 10 to 30 minutes. The water meter will be checked to verify water is not in use. There will be an interruption of service for 10 to 30 minutes during the replacement.
- Once complete, your service will continue as normal. In many cases, the transition will be completely inconspicuous and will not affect residents.
At this point in time, the City and Pedal Valves crews are working solely on the installation of the meters and data collection system. Once we've tested to insure hardware and software is working properly, we'll make the data system and all its resources available to the public. We do not currently have an estimate for when this will launch, but information will be provided when we do. In the meantime, the newly installed water meters will work with our current system, and residents can expect water billing to continue as usual.
City of Abilene AMI Inspectors
Texas Water Development Board (TWDB) Clean Water State Revolving Fund (CWSRF) Project Number 73769
City of Abilene Water Meter Replacement and AMI Installation is funded in whole by CWSRF Loan Program with State revolving funding through the Environmental Protection Agency.