The City of Abilene Water Utilities Department has initiated a project to replace its approximately 43,000 water meters. The meters will be replaced with an Advanced Metering Infrastructure (AMI) system. Once all the new meters are installed, the AMI smart water meters will be able to give customers live data access, help conservation efforts, and ensure a better water future!
For questions and concerns not addressed here, or for any incidents during your water meter replacement, please call our Water Meter Project Customer Care Hotline at 325-676-6311 or email the Water Meter Project staff.
The City of Abilene Water Utilities Department hopes to make this transition as straightforward and convenient as possible for our customers. Thank you for your cooperation and patience as we continue to work toward improving our water quality, conservation efforts, environment, and our community.
Water Usage Portal
Thanks to our new smart meters, City water customers now have access to our new customer portal to view hourly water usage, set up alerts, and more.