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City of Abilene - News Releases

Posted on: March 9, 2021

Water Utility Customer Service Offices reopens March 10

Water Utility Customer Service office will reopen to the public on Wednesday, March 10

The Water Utility Customer Service Center will reopen on Wednesday, March 10. Operating hours will remain the same:

Monday through Friday

8:00 am – 5:00 pm

Social distancing will be in place. Face masks are encouraged, but not required.

Water service customers can still make payments and apply for water service by visiting the City’s website at

Payments can also be made by the following:

Online –

Phone – 325-676-6405

Mail –     City of Abilene Customer Service Center, PO Box 3479, Abilene, TX 79604

Drop Boxes – 4595 S. 1st Street (Located in the center island of parking lot), or outside City Hall (South side of building on N. 5th)

Email, or call 325-676-6405 with any questions.