What if I have a technical questions not covered here?

If you require additional assistance, view the Hoopla Support page for additional help topics, or contact Hoopla using their online form, which can be accessed at the bottom of Hoopla's homepage.

You may also email the Abilene Public Library at and we'll be happy to assist you.

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1. I don't remember my password. Can you reset it?
2. I tried to check out a TV show, but it only gave me one episode for a checkout. Is that right?
3. Will there be new movie releases added to the collection?
4. Can I suggest a title for purchase on Hoopla?
5. The movie I'm viewing is fuzzy. What can I do to fix that?
6. Can my family set up more than one account using the same library card?
7. I've used up my 8 checkouts. When will I be able to use Hoopla again?
8. What if I have a technical questions not covered here?