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1. How much does a new/transferred connection cost?

The costs for new or transferred connection are as follows:

• New Service: $25
• Transferred Service: $17.50

The charges will appear on your first bill.

2. How long will it be before I get new service?

Please allow at least 1 business day for service to begin. Customers submitting applications online or via email will receive an email confirming when service will begin.

3. Do I need to be there when service is connected?

It depends:

• If your home or business already has water service, you don't need to be there.
• However, if water is off, you must be there, so that you can watch for leaks or open faucets!
• If you're willing to risk it, you can complete the waiver form include in the Application Packet (PDF).

4. What if I have a water emergency after hours?

To report water leaks or sewer stops, call 676-6000, 24 hours a day, seven days a week. A real person will answer your call, and friendly field staff will come to help.

5. Where can I pay my bill?

You can pay your utility bill in a variety of ways. Click here to see all the ways you can pay your bill or visit our "Pay Your Bill" page for more information.

6. What are the current rates and service charges?

For current rates and fees, visit our Billing Structures page.

7. How do I disconnect my water service?

Visit our Customer Service Center page for more information.

8. How do I transfer service to another location inside the City limits?

The City of Abilene offers same-day service for requests received by 1 pm at no extra charge. The primary name on the water account must come by the Water Office located at:
4595 S 1st Street
Abilene, TX 79605

They must bring their drivers license and social security number information with them. Payment must be current at the present address before a transfer can be completed.

A $17.50 fee will be added to the first bill at your new address.

9. Who do I contact if I questions about my water bill?

Please call the Water Office customer service center at 325-676-6405 to obtain information regarding your account balance, the due date for your payment, or any other billing inquiries.