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Sometimes it becomes necessary to estimate consumption, for reasons such as non-access to the meter. Customers who feel their bill has been estimated may call and request a reread. It can take up to four business days to reread meters. Once the access to the meter is cleared, we will obtain a reading and send a corrected bill if appropriate.
Please call the Water Utility Office at 325-676-6405 to obtain information regarding:
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Reading times are based on geographic location. To request information on when your meter will be read, please contact customer service at 325-676-6405. A representative will be able to tell you the date when it is normally read.
Please visit our Water Meter Replacement Project page for up-to-date information.