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1. How much does a new/transferred connection cost?

The costs for new or transferred connection are as follows:

• New Service: $50
• Transferred Service: $50

The charges will appear on your first bill.

2. How long will it be before I get new service?

Please allow at least 1 business day for service to begin. Customers submitting applications online or via email will receive an email confirming when service will begin.

3. Do I need to be there when service is connected?

It depends:

• If your home or business already has water service, you don't need to be there.
• However, if water is off, you must be there, so that you can watch for leaks or open faucets!
• If you're willing to risk it, you can complete the waiver form included in the Application Packet (PDF).

4. What if I have a water emergency after hours?

To report water leaks or sewer stops, call 676-6000, 24 hours a day, seven days a week. A real person will answer your call, and friendly field staff will come to help. This service is for emergencies only and cannot assist a customer experiencing a loss of service due to non-payment on a utility account.

5. Where can I pay my bill?

You can pay your utility bill in a variety of ways. Click here to see all the ways you can pay your bill or visit our "Pay Your Bill" page for more information.

6. What are the current rates and service charges?

For current rates and fees, visit our Billing Structures page.

7. How do I disconnect my water service?

Visit our Customer Service Center page for more information.

8. How do I transfer service to another location inside the City limits?

Please allow at least 1 business day to start service at your new address. If desired, the move out address can be turned off on a different day, Monday-Friday (business days) only. 

The transfer can be made by phone at (325)676-6405, via email at water_office@abilenex.gov, or in person at 4595 South 1st St, Abilene, TX. You will need to:

1. Verify your identity. 

2. Give the move-out address and disconnect date.

3. Provide the move-in address and start date.

4. Furnish your mailing address if different than the service address.

A $50 fee will be added to the first bill at your new address. It could take up to 45 days to receive your first bill. Be sure to pay any bill received for your old address.

9. Who do I contact if I questions about my water bill?

Call at 325-676-6405 to obtain information regarding your account balance, the due date for your payment, or any other billing inquiries.